Administrators and Secretaries


Professional Skills for Administrators and Secretaries

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Course Aim

  • Develop the skills and attributes of a first class office professional
  • Make a greater contribution in their workplace
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office
  • Prioritise between urgent and important tasks
  • Plan, organise and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively

Course Description:

This practical and highly popular course in Office Administration training rapidly develops the key skills and knowledge that enables new and developing office professionals to maximise their contribution in the workplace. The training course shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation's goals.


  • Course Duration

    1 WEEK

  • Course Fees

    $3,499.99

Course Content:

Setting the Scene, Assessing Existing Skills, Time Management
  • General Introduction
  • Assessing Prior Skills and Knowledge
  • Competencies required
  • Perceptions, Attitudes and Beliefs
  • Learning Styles / Thinking Styles
  • Time Management Skills
  • Time Management Group Activity 1
  • Video on Time Management
  • Time Management Group Activity 2
Organising and Planning
  • Managing Workflow
  • Techniques for Organising and Planning - Brainstorming, SWOT Analysis, Goal Setting, Setting SMART Objectives
  • Group Activity
  • Mind Mapping
  • Video
  • Group Activity - Mind Mapping Exercise
  • Managing Meetings
Communication Skills
  • Understanding Assertiveness
  • Group Activity on Assertiveness
  • Listening and Questioning Skills
  • Group Activity on Listening Effectively
  • Body Language
  • Group Activity on Body Language

Team Working
  • Conflict Management
  • Dealing with Difficult People
  • Managing Upwards
  • Stress Management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

Presentation Skills
  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Group Exercise - delegates to prepare and present a 4 minute presentation on a topic to be agreed
  • Review of the Week